DocuSign (DOCU) Integrates AI Search to Enhance Customer Support Services

DocuSign Inc. (NASDAQ:DOCU) is one of the best AI stocks to buy, according to billionaire Stanley Druckenmiller. On July 17, the company confirmed a strategic partnership with Coveo for the integration of AI search and answering capabilities to enhance customer support operations.

DocuSign (DOCU) Integrates AI Search to Enhance Customer Support Services

Under the terms of the agreement, DocuSign is to utilize Coveo’s AI Search and Relevance Generative Answering Technologies to enhance self-service success rates and streamline workflows across various support channels.

“As customer expectations for self-service and AI-powered support continue to rise, Docusign is taking a forward-thinking approach by investing in AI relevance,” said John Grosshans, COO at Coveo.

Successful integration should reduce the time customers and support agents spend searching for information, while also addressing customer queries effectively. That’s because Coveo’s technology is designed to enhance case deflection by leveraging automated answers to common queries.

DocuSign Inc. (NASDAQ:DOCU) provides an electronic signature and digital transaction management platform that enables businesses to prepare, sign, act on, and manage agreements electronically. It also utilizes AI through its DocuSign Iris engine to enhance its Intelligent Agreement Management (IAM) platform.

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Disclosure: None. This article is originally published at Insider Monkey.