CAVA Group, Inc. (NYSE:CAVA) Q4 2023 Earnings Call Transcript

Andy Barish: And then anything on the real estate pipeline you can share with us? Obviously, a good start with 11 so far quarter-to-date just on the state by quarter or the balance by type of stores, new markets, developing markets, et cetera.

Tricia Tolivar: Yeah. So our real estate pipeline is very robust. The team has been executing really well on our strategy, so we have a very balanced pipeline, meaning about 10% in established markets and then another 10% or 20% in those emerging markets – the greenfield markets, which are those brand-new markets like Chicago where we’ll be opening up. And the rest of it’s in our growth and emerging markets. And so, we’re executing against that, feel really good about it, built in the appropriate buffers in the timeline, and we’re envisioning a fairly even spread of restaurant openings throughout the year.

Andy Barish: Great. Thank you very much.

Operator: Thank you. Our next question comes from the line of David Tarantino at Baird. Please go ahead. Your line is open.

David Tarantino: Hi, good morning and congratulations on a great 2023. My question, Tricia, a clarification question on the Q4 revenue number and just looking at relative to how we and others model. The upside on the revenue was not quite as high as the upside on the comps, and I was wondering if there’s anything to call out related to something outside the comp line that might have influenced that outcome. And maybe, in particular, as a follow-up, if you could comment specifically on what you’re seeing in the most recent class of openings in terms of average unit volumes, that’d be great. Thanks.

Tricia Tolivar: David, thanks for that. Certainly. I’ll start with your last part first. Our new restaurant openings have been exceeding our expectations, both on the AUV side, as well as on the restaurant-level margin side. So really pleased with, again, the real estate process and the pipeline and what those new restaurants have been delivering and continue to deliver throughout the year. So when we think about the models themselves and how you might have been looking at it, it looks like the impact of average weekly sales doesn’t properly reflect all of the seasonality associated with our business. So the fourth quarter is our seasonally softest quarter with the lowest average weekly sales of any quarter for us at CAVA. And at the same time, I think there could have been a little bit of an overestimation of the impact of the 53rd week, keeping in mind that we had holiday impacts on top of the seasonality component to it.

David Tarantino: Great. Thank you very much.

Operator: Thank you. Our next question comes from the line of Chris O’Cull at Stifel. Please go ahead. Your line is open.

Chris O’Cull: Thanks, and congrats on an excellent year. Brett, what are the key performance goals for the store ops team as you enter into 2024? And I was hoping you could describe maybe the KPIs that will measure that progress and maybe where those measures are today and where you want them to be at the end of the year?

Brett Schulman: Yeah. Hey, Chris, thanks for the question. From an operations metrics, we have our proprietary ops scorecard, where we have seven key operating and financial metrics that we track, and that’s everything from – that incorporates customer experience scores to management of COGS and labor, ensuring accuracy, consistent portions, as well as food safety adherence and accountability. So we are looking at throughput opportunities as well. We think that they exist, but we want to make sure we’re not pushing on the gas pedal too far too fast, and so we are testing some different labor deployments to take advantage of that opportunity as the year progresses.

Chris O’Cull: Great. Thanks.

Operator: Thank you. Our next question comes from the line of Sharon Zackfia at William Blair. Please go ahead. Your line is open.

Sharon Zackfia: Hi. Good morning. A question on development, as you’ve accelerated greenfield throughout 2023, have you encountered any surprises, kind of positive or negative? How has that kind of pipelines and manifesting, obviously, you raised the 2024 outlook? So are you seeing more predictability and timing of delivery of sites and ability to get them up and running as you would have anticipated maybe pre-pandemic? I know there’s been a lot of moving parts in getting units up and running the last few years.

Tricia Tolivar: Hey, Sharon. Yes, certainly lots of moving parts. Us, like many others in the space, have seen development pipeline timelines expand, so increasing a month or two over the past few years. Nothing’s really surprised us. We were anticipating there would be challenges built that into our pipeline so that it would be appropriately reflective of what we could deliver, and we’re continuing to just evaluate where the opportunities are. I mean, we’re in 24 states today, but still a lot of whitespace across the country. So the real estate teams are out, scoping out new markets where there’s lots of opportunity, and there are many of them. So if there was ever a situation where a market may not be materializing the way we’d like, we feel like we’ve got the appropriate mindset to develop the patience and find the right sites that are going to deliver the right returns and drive that overall value.

Sharon Zackfia: Can I ask a follow-up? Have you changed the way you build brand awareness as you’re doing greenfield? Or is it really similar to kind of what the strategy has been over the last 5-or-so years?