Braze, Inc. (NASDAQ:BRZE) Q4 2023 Earnings Call Transcript

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Bill Magnuson: I’ll just add that in general, obviously, the environment has been super dynamic and it’s been challenging to operate in. But that said, I’m really optimistic about where we are as a business and also how we’re positioned in the ecosystem. We’ve been focused, especially over the last couple of quarters on preparing for the world as it is but doing that while also setting us up for long-term success. And qualitatively, I’ve never been more excited about our position. When you look at things like our product road map and the momentum there with things like cloud data ingestion or the recent launch of WhatsApp. You may have seen the announcement that came out yesterday about the partnership with WPP which is exciting.

All its own but it’s also a for our continued progress with the GSIs. Our go-to-market investments and the trends that I just highlighted around the replacement cycle for legacy tools and vendor consolidation, these are all things that really build the one that we’re going to build Braves into the future on. Now quantitatively, obviously, the environment is difficult and you see that in the numbers across the industry. And as Isabelle mentioned, we’re being very mindful of the events of the last couple of weeks and our experience in this environment so far and our guidance is informed by that but we feel comfortable with the guide that we’re providing.

DJ Hynes: Yes, it makes sense. I think the prudence is logical.

Operator: And our next question comes from Ryan MacWilliams of Barclays.

Ryan MacWilliams: Great to hear about the profitability improvement in the guidance and the fourth quarter exit margin rate was better than we expected. So if the macro stays current or similar to the current environment, do you have any updated thoughts about the potential path of profitability time line for Braze? And how do you think about making investments in this current ?

Isabelle Winkles: Yes. Thanks for the question. So if we take you back to December, we made an announcement in December that we had broadly paused net growth in overall headcount. And think of that as actually staying. We’re staying the course on that. So that has not changed. And so we are able to sort of continue on with this sort of path to profitability and actually make meaningful progress this year. Because we have incredible amounts of kind of control and visibility into our overall spend for the balance of the year. And so we think that, that’s actually a key driver for the path to profitability is being able to kind of stay the course. It’s — and it’s actually been incredibly helpful for our leaders to have to reprioritize how they’re going to deploy spend over the course of this year.

as we’ve maintained the headcount pause for the headcount increase pause for the time being. So I wouldn’t look for us to materially expand net new investment over the balance of this year.

Bill Magnuson: Yes. And I’ll just say that touching on the culture and how leadership has rallied around our entire employee base has rallied around this move to profitability. We’ve been able to do it while also making great foundational investments and that’s just through a lot of the advantages that we have around our mastery of R&D and data as well as the adaptability of the employee base. I’ve been really proud of our employee culture through this transition and it gives me not only great confidence for our path to profitability but confidence for our future as we continue to build our leadership position in the space.

Ryan MacWilliams: And then one for Bill. Exiting the fourth quarter, how should we think about how the macro is currently impacting customer usage of the Grace platform? Because data points processes messages sent still seems healthy at like mid-40% year-over-year growth rate. So to see or you’re thinking about how different verticals or different customer sizes are currently faring.

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