AMN Healthcare Services, Inc. (NYSE:AMN) Q1 2024 Earnings Call Transcript

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Andre Childress: Great. Thank you for all that color. And then as a quick follow-up, you mentioned a lot of the improvements from a technology perspective. And I know, Cary, that’s been a big point of emphasis since you joined. And you also mentioned that that’s been a lot bigger of a point of emphasis among clients that they’re looking for tech-enabled solutions. So could you provide a little bit more of an update in terms of where you are on that journey on a technology modernization front or what inning do you view you are in and what are some of the things that you are most excited about? Thank you.

Cary Grace: I guess, baseball season is starting now that we’re kind of in innings. We feel very good about what we have delivered over the past year. And I’ll start with ShiftWise Flex, which is the new generation of our VMS. We are, at the end of this quarter, almost 40% complete based on spend under management with our clients. That rollout has gone very well to be the majority complete by the end of the year. And so ShiftWise Flex has been a big positive both in terms of, for our current clients as well as for prospects, because it can support the entire clinician base, like I talked about earlier. And we’ve also integrated into our mobile app so that we can support internal float pools and a number of other capabilities that are very important to our clients.

So I put ShiftWise Flex at the top of the list. We’ve done a significant amount of automation around our order to fill. We talked about the stats that we’ve already achieved, which is we’ve reduced our time by half. That has led to both increased clinician as well as client satisfaction. And we also saw quarter-over-quarter, an increase in our internal capture. And while we’re not back to our internal capture rates pre-COVID, the progress that we made quarter-over-quarter was very validating for us and the work that we’ve done both operationally and from a technology standpoint. And then another big thing that we’ve done is we are almost complete with the integration of all of our brands into AMN. And that’s more than a logo. That is, we have a front door in our mobile app called Passport for all of our clinicians.

And we have an ability for our clients and our clinicians to be able to experience the breadth of AMN, both in terms of our solutions offerings, but for our clinicians, a number of jobs. So we will continue to make a lot of progress to support our clients in a tech-enabled way.

Andre Childress: Great. Thank you so much.

Operator: Thank you. I’m showing no further questions at this time. I’d like to turn it back to Cary Grace for closing remarks.

Cary Grace: Thank you, operator. We appreciate your interest in AMN and on behalf of everyone at this fabulous company, we wish all of our nurses, a happy nurses month. And thank you to all of our AMN team members for their tireless work supporting our clients and clinicians in delivering quality care.

Operator: This concludes today’s conference call. Thank you for participating, and you may now disconnect.

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