12 AI News and Ratings Investors Probably Missed

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5. TPG TeleManagement, Inc.

TPG TeleManagement, Inc. provides CX analysis services and solutions. On March 6, TPG and Broadvoice announced their partnership with plans to integrate TPG’s Anna, an AI-powered quality assurance tool, into Broadvoice’s GoContact platform. Anna analyzes customer interactions with over 90% accuracy, providing insights to improve agent training and business outcomes. TPG’s expertise in quality assurance has generated $6 billion in ROI for clients. Broadvoice sees Anna as an important addition to its AI-driven solutions, improving efficiency and productivity.

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