Ten bucks says that if you jumped in your car and drove within a five-mile radius of a suburban area, you would pass at least 10 bank branches. These old vestiges of how banking was done saturate the nation’s landscape — and banks are trying to figure out the best way to address the overpopulation. While some choose to sell off excess locations, others are testing new options or entirely new configurations.
How we got here in the first place
Up until the late 1990s, there were restrictions on the number of locations a bank could operate. But once that regulation was relaxed, banks took advantage and opened new branches to increase visibility. Before technology hijacked the way we bank, branches were an essential part of the banking puzzle, and the costs of operations were spread out over millions of transactions completed each month within the facilities.
The financial crisis compounded the issue of too many bank branches to a certain degree as acquisitions and mergers created redundant locations for the same bank. And since bank branches are so prevalent and often acceptable store fronts for metropolitan areas, a new issue has arisen: Some jurisdictions want to cut back on their presence. In fact, bank locations have taken up so much of the retail and business real estate in New York’s Upper East Side that the city passed a new zoning ordinance that would restrict any more branches from opening up.
And now that mobile and online banking account for the majority of transactions by bank customers, the necessity of numerous branches is declining while costs are increasing on a transactional basis. So it makes sense for the banks to look for ways to reduce their branch numbers in order to increase savings. Bank of America Corp (NYSE:BAC) for instance has found that more than half of all the deposit transactions performed by customers are completed at one of the bank’s thousands of ATMs, and not at a traditional teller window. The bank sold 193 branches in 2012 alone.
But fear not, dear branch-lover, these old-timey operations are in little danger of mass extinction — for three good reasons.
If there’s anything that all Americans love, it’s convenience. And banking is no exception. In 2007, the FDIC reported that a convenient branch location was one of the most important factors for customers as they decided where to put their money.
In order to still provide a convenient location for its customers, Wells Fargo & Co (NYSE:WFC) has taken a different approach to the problem of costly branches. The bank opened a test location in Northwest Washington, DC that features advanced ATMs that can perform most bank transactions. There is no conventional teller line and only a couple employees on hand to help with more tricky customer needs. The branch is a trial for Wells Fargo & Co (NYSE:WFC) that, if successful, will familiarize more customers with self-serve options, but it still has its limitations.
And while convenience may also be the No. 1 reason so many bank customers are switching over to online and mobile banking, there is still a large population of people who prefer the option to go in and speak with a banker. Which leads us to reason number…
For national banks like the Big Four, it’s important to let the local residents know that your services are available as a banking option. Branches afford the banks both visibility and the opportunity to display its customer service to potential clients.