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Jim Cramer on ServiceNow: “The Market’s Changed, the Buyers Turned Into Sellers”

ServiceNow, Inc. (NYSE:NOW) was among Jim Cramer’s latest stock calls, as he suggested investors balance portfolios with hot and cold stocks. The company was mentioned during the episode of Mad Money, as Cramer said:

Last night, we had Bill McDermott, CEO of ServiceNow, on the show. Reported a perfectly good quarter, one that passed the August rule of 50, revenue growth rate plus profit margin equals more than 50. Very good sign for a cloud software play. There were huge signups. Many clients embraced their AI controller model, letting them automate their workflows and more. But here’s the problem: In an era where artificial intelligence can mimic very good software businesses, it’s hard for ServiceNow’s stock to get a decent valuation. Too many on Wall Street are terrified that this kind of company has no future. Hence, today’s staggering 17% decline for this stock.

ServiceNow, this stock is now down a ghastly 44% for the year, 44%. Plus, even though ServiceNow stock has already been pummeled, that doesn’t necessarily mean it’s gotten cheap. As Ben Reitzes at Melius tells us, lots of their employees get stock as compensation. If you were to treat that as real cash compensation, as you and I might, then even after today’s dramatic fall, $103 to $84 and change, stock sells at 37 times earnings, much more expensive than most of the S&P. Now, I’ve gone over everything that McDermott told us about half a dozen times.

Here’s my conclusion: ServiceNow’s doing exactly what it’s done for years, but it’s no longer going to be given that same price-to-earnings multiple because artificial intelligence is cheaper. And even if it doesn’t wipe them out, it could put pressure on pricing, and you don’t get a premium multiple if your company’s pricing is under pressure. The market’s changed. The buyers turned into sellers. Doesn’t mean ServiceNow isn’t a great company, it is. But institutional money managers who determine the prices that you see won’t pay up as much for that kind of greatness when it’s an enterprise software vulnerable to the great disruptors we talk about all the time.

ServiceNow, Inc. (NYSE:NOW) provides a cloud platform that supports digital workflows through AI, automation, low-code tools, analytics, and a suite of IT, security, customer service, and employee experience products.

While we acknowledge the risk and potential of NOW as an investment, our conviction lies in the belief that some AI stocks hold greater promise for delivering higher returns and doing so within a shorter time frame. If you are looking for an AI stock that is more promising than NOW and that has 10,000% upside potential, check out our report about this cheapest AI stock.

READ NEXT: 33 Stocks That Should Double in 3 Years and 15 Stocks That Will Make You Rich in 10 Years 

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Fast forward a year and Amazon’s new CEO Andy Jassy described generative AI as a “once-in-a-lifetime” technology that is already being used across Amazon to reinvent customer experiences.

At the 8th Future Investment Initiative conference, Elon Musk predicted that by 2040 there would be at least 10 billion humanoid robots, with each priced between $20,000 and $25,000.

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  • 140 Metas
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  • Larry Ellison — through Oracle, is spending billions on Nvidia chips and partnering with Cohere to embed generative AI across Oracle’s cloud and apps.
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