Bank of America Corp (BAC) Wasn’t Attacked or Hacked — and That’s a Fact

Page 1 of 2

Last week was a scary one for the web, as big news companies like the The New York Times Company (NYSE:NYT)The Washington Post Company (NYSE:WPO) and The Wall Street Journal reported their sites being breached by Chinese hackers. So when the Bank of America Corp (NYSE:BAC) website went down last Friday, nerves were already raw. Happily, though, the problem rested with the big bank itself, whose online and mobile banking apps — and even their telephone service — suffered an outage of approximately 10 hours.

Bank of America Corp (NYSE:BAC)Whew. After terrorists disrupted cyber service at big banks such as JPMorgan Chase & Co. (NYSE:JPM)Wells Fargo & Company (NYSE:WFC)Citigroup Inc. (NYSE:C), and U.S. Bancorp (NYSE:USB) last fall, you would think that everyone, particularly the bank’s customers, would be relieved that it was only a wonky technical issue.

It seemed, however, that this was one outage too many for those who bank with the big guy, and a chorus of customer complaints and analysts criticisms ensued. They’ve got a point: B of A seems to have more numerous and long-lasting outages than other banks, and it’s getting on customers’ nerves. So much so, in fact, that it may be putting the bank’s newly minted customer-service facelift in jeopardy.

An ongoing problem
Excluding bona fide hacking incidents, B of A has a long history of website blackouts, so it’s not surprising that anger is beginning to swell. I did a little digging and came up with some very disturbing numbers for online problems at Bank of America from SiteDown.co.

Scrolling through various websites shows that big banks have boatloads of issues when it comes to web availability for their customers. Wells Fargo has over 3,300 reports of site outages, JPMorgan’s Chase site registers nearly 2,100, and Citi has an excess of 1,500 complaints. And Bank of America? A stunning 9,400 outage reports. Is this any way to run an upwardly mobile banking business? Even keeping in mind that these are voluntary, often anonymous reports over time, there is very clearly something wrong with B of A’s system, and it’s definitely not getting any better.

Page 1 of 2
blog comments powered by Disqus
Insider Monkey Headlines
Insider Monkey Small Cap Strategy
Insider Monkey Small Cap Strategy

Insider Monkey beat the market by 52 percentage points in 24 months Click to see monthly returns in table format!

Lists

The 10 Best Value Investment Blogs that Every Investor Must Read

The 6 Cheapest Boarding Schools in Europe 2015

The 5 Most Expensive Cars To Insure in the World

The 10 Most Common Genetically Modified Foods

10 Self-Made Billionaires Who Came From Nothing

The 10 Most Expensive Cities to Live in North America

The 13 Most Expensive Headphones in the World to Represent

The Top 20 Wealthiest Soccer Teams in 2014

4 BuzzWorthy Cannabis Stocks And Some Smoking Derivative Plays

The 10 Healthiest Fast Food Chains in America to Dine At

The 5 Most Expensive Cat Food Brands You Can Spoil Your Kitty With

The 6 Best eCommerce Platforms for Small Businesses

The 10 Worst Mistakes an Entrepreneur Can Make

The 5 Most OP Characters in League of Legends to Carry Games and Crush Foes With

The 5 Best Foods to Eat Before Running that Will Help You Pound the Pavement

10 Glaring Plot Holes in The Walking Dead that a Zombie-Filled Bus Could Drive Through

The 5 Biggest Celebrity Stoners Who Love Their Reefer

The 10 Most Overrated Movies Of All Time by Out-of-Touch Critics

Top 6 Least Expensive Cruise Destinations For 2015 that Will Take You to Paradise

10 States with Lowest Substance Abuse Rates in America

The 14 Most Watched TV Finales Ever

The 10 Best Selling Role Playing Games of All Time for PC

10 Most Influential Papers In Economics

Top 8 Biggest Charities in the US

10 Worst Celebrity Career Moves Ever

Top 10 Best Paid Tennis Stars in the World

10 Cities with High Demand for Nurses

6 of the Worst Greeting Card Messages Ever Crafted

How to Make Money in ArcheAge and Build Your Empire

10 Foods To Eat To Lower Cholesterol Levels

The 10 Most Hated Television Characters of All Time

The 30 Worst Halloween Costume Ideas Ever Brought to Horrible Life

10 Vocational Skills in Demand Today with Jobs Waiting to be Filled

10 Best Places to Visit in Central and South America

The 10 Greatest Empires in History Which Nearly Conquered the World

The 6 Cheapest Boarding Schools In America 2015

5 Clear Reasons LoL is Better than DotA, Continues to Rule MOBAs

The Only 9 Teams with a Chance to Win the Super Bowl

The 15 Most Common Phobias in America that Induce Fits of Panic

Top 6 Least Expensive Tourist Destinations in 2014

Jim Goetz, Peter Fenton, Jim Breyer: Top 6 Venture Investors for 2014

Top 15 Billionaires in 2014

5 Pitfalls To Avoid When Buying a Franchise

Top 20 Medical Schools in the US – 2014 Rankings

4 Business Strategies that Turned Jamie Oliver into the World’s Richest Chef

6 Qualities That Make You A Good Team Player

10 High Paying Seasonal Jobs in America this Holiday Season

The 10 Busiest Shipping Lanes in the World

5 Most Valuable Brands in China

The 10 States with Highest Substance Abuse Rates Crippling Their Populace

Subscribe

Enter your email:

Delivered by FeedBurner

X

Thanks! An email with instructions is sent to !

Your email already exists in our database. Click here to go to your subscriptions

Insider Monkey returned 47.6% in its first year! Wondering How?

Download a complete edition of our newsletter for free!