Dear Valued Visitor,

We have noticed that you are using an ad blocker software.

Although advertisements on the web pages may degrade your experience, our business certainly depends on them and we can only keep providing you high-quality research based articles as long as we can display ads on our pages.

To view this article, you can disable your ad blocker and refresh this page or simply login.

We only allow registered users to use ad blockers. You can sign up for free by clicking here or you can login if you are already a member.

16 Worst Companies For Customer Service

Page 1 of 12

That golden business rule “The customer is always right” doesn’t seem to be the motto of these 10 worst companies for the customer service. Even so, some of them are actually big and famous companies and among leaders in their industries. Two things can explain this – either customer service satisfaction isn’t that important (hard to believe) or these companies hold some kind of monopoly and people are unable to switch to another company (easier to believe). Whatever the case it is interesting to notice that most of the companies on this list are telecommunication, internet, and TV providers. And, on the other side the road, companies with great customer service are mostly restaurants. I guess people working in restaurants are more aware of the simple fact that their business really depends on the customer satisfaction. But there are other big companies (not restaurants) that get this. Take Apple for example, it has one of the highest indexes (82) when it comes to customer services this year, and it is also among the most money making companies in the world. Naturally, none of those companies on our list below is on the linked list too.

Worst Companies For Customer Service

Ashwin/Shutterstock.com

We figured out which are the worst companies for customer service by using American Customer Satisfaction Index’s Benchmarks By Company table, in which companies are rated by the customer satisfaction index. If the company is rated in various sectors it operates, we averaged indexes in order to get the ultimate rating for the company. We’ve used only the indexes for the current year, to get the newest rating of the companies that can’t boast about being friendly and helpful to their customers. There are 16 companies in total on our list, and only 11 “ranking places”, because some of them share a spot. Eager to find out which companies people hating calling for any support or service? Let’s start with the list then!

Page 1 of 12
Loading Comments...